This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and terms of use for access or usage of our services.

These Terms of Use (“Terms”) constitute a binding legal agreement between you (“User,” “you,” or “your”) and Miracle Hospital (“Miracle Hospital,” “we,” “us,” or “our”). Your use of our website, mobile applications, and all other digital services (collectively, “Services”) is subject to your acceptance of these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing or using our Services, you represent that you are at least 18 years of age and competent to enter into a legally binding agreement under the Indian Contract Act, 1872. You unconditionally accept and agree to be bound by these Terms, which include our Privacy Policy and all other policies referenced herein.

2. Nature of Services and Medical Disclaimer

The content and information provided on our Services, including details about our doctors, treatments, and facilities, are for general informational purposes only. They are not intended to be a substitute for professional medical advice, diagnosis, or treatment.

You must always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our Services.

3. User Responsibilities and Conduct

You agree to use our Services only for lawful purposes and in a manner that does not infringe on the rights of others. You are responsible for:

• Accuracy of Information: Providing accurate, complete, and current information when using our Services, including for appointment bookings and patient registration.
• Confidentiality: Maintaining the confidentiality of your account login information and password. You are solely responsible for all activities that occur under your account.
• Acceptable Use: You shall not use our Services to host, display, upload, modify, publish, transmit, or share any information that is grossly harmful, defamatory, obscene, or in violation of any applicable law.
• Compliance with Policies: You agree to abide by all our hospital policies, including our Privacy Policy and any other rules and regulations.

4. Intellectual Property Rights

All content on our Services, including but not limited to text, graphics, logos, images, software, and the compilation thereof, is the property of Miracle Hospital or its content suppliers and is protected by Indian and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from any part of the content without our prior written consent.

5. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. Miracle Hospital disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Services will be uninterrupted, error-free, or free of viruses or other harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, Miracle Hospital, its officers, directors, employees, and agents shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising out of or in any way connected with the use or performance of our Services.

7. Indemnification

You agree to indemnify, defend, and hold harmless Miracle Hospital and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your breach of these Terms or your use of our Services.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in relation to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

9. Modification of Terms

Miracle Hospital reserves the right to modify these Terms at any time without prior notice. The updated Terms will be posted on this page. Your continued use of our Services after any such modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically for any changes.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Grievance Officer: Name: Mrs Rekha

Email: grievance@miraclehospital.com 

Address: 765, Whitefield Hoskote Main road, Chaitanya Ananya, Seegehalli, Hobli, Bidarahalli, Bengaluru, Karnataka 560049

Phone: 080 66116611